A new season starts on the 1st of every month (East Africa Time) and ends on the last day at 23:59. Points reset every month; lifetime levels and badges stay.
| Activity | HP | Limits |
|---|---|---|
| Verified phone/account | +60 | once |
| Profile 80% complete | +50 | once |
| Profile 100% complete | +100 | once |
| Identity/business verified | +100 | once |
| Added portfolio item | +20 | max 5 per month |
| Added complete service pricing | +25 | max 3 per month |
| Published approved service | +75 | max 3 per month |
| Completed onboarding tutorial | +30 | once |
| Responded to client enquiry | +5 | shared cap 250 HP/month |
| Responded within 30 minutes | +10 | shared cap 250 HP/month |
| Sent proposal to job post | +10 | |
| Proposal accepted | +60 | |
| First booking of the month | +50 | once per month |
| 90%+ response rate this week | +50 | shared cap 250 HP/month |
| Completed qualifying service | +150 | pending until refund window closes |
| Customer became repeat client | +50 | pending until refund window closes |
| Completed 3 services this month | +150 | once per month · pending until refund window closes |
| Completed 5 services this month | +300 | once per month · pending until refund window closes |
| Completed 10 services this month | +750 | once per month · pending until refund window closes |
| Received verified client review | +25 | |
| Completed recurring service | +75 | pending until refund window closes |
| Quality: 90%+ response rate | +100 | once per month |
| Quality: 95%+ completion rate | +150 | once per month |
| Quality: excellent verified rating | +200 | once per month |
| Quality: zero cancellations after 5+ jobs | +150 | once per month |
| Quality: zero upheld complaints | +100 | once per month |
| Quality: 5+ repeat-client transactions | +250 | once per month |
| Referred provider became qualified | +75 | shared cap 500 HP/month |
| Referred client completed first transaction | +100 | shared cap 500 HP/month |
| Referred provider completed first booking | +100 | shared cap 500 HP/month |
| Provider-caused cancellation | -100 | |
| Repeated slow/no responses | -50 | |
| Confirmed fake listing | -500 | |
| Confirmed fake review | -500 | |
| Serious policy violation | -500 |
| #1 | TZS 300,000 cash 30-day featured profile; 1 month Premium Plus; Champion badge; social feature; priority placement |
| #2 | TZS 200,000 cash 21-day featured profile; 1 month Premium; Runner-Up badge; social feature |
| #3 | TZS 100,000 cash 14-day featured profile; 1 month Professional; Top Provider badge |
| #4 | TZS 75,000 service credit 10-day service boost; Top Five badge |
| #5 | TZS 50,000 service credit 7-day service boost; Top Five badge |
| Starter | 0+ HP |
| Bronze Provider | 500+ HP |
| Silver Provider | 1,250+ HP |
| Gold Provider | 2,500+ HP |
| Elite Provider | 5,000+ HP |
| Huduma Master | 8,000+ HP |
| Activity | HP | Limits |
|---|---|---|
| Verified account | +50 | once |
| Completed profile | +50 | once |
| Added location/service preferences | +25 | once |
| Completed client onboarding | +25 | once |
| Saved a provider | +5 | shared cap 25 HP/month |
| Created service request | +30 | max 5 per month |
| Received provider response | +10 | max 5 per month |
| First completed booking of the month | +150 | once per month · pending until refund window closes |
| Additional qualifying booking | +120 | pending until refund window closes |
| Second booking this month | +75 | once per month · pending until refund window closes |
| Completed 3 bookings | +150 | once per month · pending until refund window closes |
| Completed 5 bookings | +300 | once per month · pending until refund window closes |
| Booked a provider used before | +50 | pending until refund window closes |
| Completed recurring booking | +75 | pending until refund window closes |
| Tried a new service category | +30 | pending until refund window closes |
| Left verified review | +25 | |
| Added useful written feedback | +10 | |
| Confirmed job completion promptly | +10 | |
| Verified marketplace problem report | +25 | |
| Completed customer-safety education | +25 | once |
| Referred client verified account | +25 | shared cap 500 HP/month |
| Referred client completed first booking | +100 | shared cap 500 HP/month |
| Referred provider became qualified | +75 | shared cap 500 HP/month |
| Referred provider completed first service | +100 | shared cap 500 HP/month |
| Loyalty: bookings in 2 categories | +50 | once per month |
| Loyalty: bookings in 3 categories | +100 | once per month |
| Loyalty: 3 bookings, no cancellations | +100 | once per month |
| Loyalty: 5 completed bookings | +250 | once per month |
| Loyalty: booked same provider twice | +100 | once per month |
| Loyalty: recurring schedule completed | +150 | once per month |
| Fake service request | -100 | |
| Repeated client-caused cancellation | -75 | |
| Fake review | -500 |
| #1 | TZS 200,000 service credit VIP Client badge; 30-day priority support; optional community recognition |
| #2 | TZS 150,000 service credit Gold Client badge; 30-day VIP benefits |
| #3 | TZS 100,000 service credit Top Client badge |
| #4 | TZS 75,000 service credit Top Five recognition |
| #5 | TZS 50,000 service credit Top Five recognition |
| Explorer | 0+ HP |
| Active Client | 300+ HP |
| Silver Client | 750+ HP |
| Gold Client | 1,500+ HP |
| VIP Client | 3,000+ HP |
| Huduma Champion | 5,000+ HP |